Description:
The responsibilities include:
- Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
- Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our controls
- Launch customer-facing campaigns to support key Customer Management activities
- Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders and accountable executives
- Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
- Partner with customer research and design teams to understand and map out key customer needs to support improvement initiatives and new features or programs Partner with product and technology teams to drive experience improvements
- Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
- Understand and influence across a value stream, including tech, business, product, and operations
Basic Qualifications:
- Bachelor's degree
- At least 5 years of experience working in process management, risk management, continuous improvement or project management roles.
- At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
- At least 2 years of experience leading a team