Logistics and Sales Coordinator

Description:

Who You Are & What You’ll Do

• Oversee the order to cash logistics process for the ice cream customers in the direct-store-delivery.

• Support execution, reporting and analytics with respect to sales in the market(s) assigned.

• Key role in supporting network transformations within the route to market.

• Ensure service targets are met, smooth logistics operations and on-time delivery through our logistics partners.

• Manage logistics costs against budget by validating invoices from our logistics partners and processing them through purchase to pay platforms.

• Primary point of contact for our distributors and customers

• Key contact for our warehouse operations as it relates to order fulfillment, logistics, and call center operations.

• Identify and implement efficiencies within the route to market network.

Position Responsibilities

Logistics

Operational management:

• Foster strong relationships with each of our Ice Cream distributors and work alongside them to ensure store deliveries to our customers are on-time with no issues.

  • Coordinate with the warehouse and distributors/transportation providers as required to ensure order lead-times are met.

  • Ensure customer orders are meeting minimums. Monitor consistent adherence and engage Customer Development (CD) if required.

  • Promoting effective truckload utilization to drive efficiencies.

• Work closely with the Distribution Center (DC) to ensure on-time movement of loads from DC to customers, and ensure continuous improvement and Standard Operating Procedures (SOP) compliance, in collaboration with distributors/transportation providers.

• Support deployment from our distribution centers and sourcing unit as required.

Financial control:

• Monitor distribution costs.

  • Monitor accruals, or flag necessary accruals to finance.

  • Validate/approve/process invoices (transport, fuel, distributor warehousing) on a weekly or monthly basis.

    • Identify large variances, understand drivers, and implement actions to control in future.

  • Flag any risk/opportunities to the business.

• Review and validate claims for buy/back credits.

• Actively contribute distribution cost budgeting.

Continuous Improvement

• Provide KPIs and meet regularly with call center and distribution partners to address gaps.

• Develop loss trees to analyze KPI losses, and define action plans to fix issues in collaboration with Warehouse, Carriers, Customer team,

Reporting:

• Run SAP/SOCS reports to identify incomplete sales orders, required data maintenance, sales volume & pacing, on-time adherence, etc.

• Review SAP/SOCS exception reports and resolve issues in a timely manner.

• Monitor unconfirmed orders to ensure distributors are confirming/resolving any outstanding deliveries in the SOCS system.

Cross functional collaboration

• Links closely with CD, planning, warehousing (internal and external) to identify and close gaps for seamless order execution.

• Ongoing reviews with Customer Development/Call Center on upcoming promotions, critical stock issues, cut information on sales orders.