Description:
This role requires flexible working hours with weekend and evening work based on an assigned schedule. Regular working hours will be Tuesday through Friday 11:00 am – 7:00 pm, and Saturday 10:00 am – 6:00 pm.
What You Will Do
Administration
- Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
- Maintain all resident information received in accordance with Privacy rules and regulations.
- Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
- Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
- Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
- Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
- Conduct move-in, move out and suite turnover inspections.
- Assign resident parking, visitor parking and lockers.
- Administration of sublets, assignments, and termination notices.
- Prepare and deliver rental reminders, follow-up phone calls or door knocking.
- Rectify any resident issues that may arise and escalate as required.
- Provide administrative support as requested.
- Maintain an orderly office area.
- Assist in training new Concierge hires.
- Other tasks needed to support Concierge, Community Manager or Maintenance Team.
Leasing
- Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
- Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
- Qualify prospective residents to determine their requirements.
- Welcome new residents and provide full orientation when required.
- Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
- Maintain detailed knowledge of suite inventory.
- Inspect upcoming suite availability prior to showing to potential residents as required.
- Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
- Completion of move-in and move-out inspections.
- Creation of lease agreements.
- Accounts Receivable duties.
- Assist prospects with completing application, if required.
Customer Service
- Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
- Act with integrity and demonstrate support for our core values.
- Promote a strong sense of community.
- Maintain an overall focus on enhancing the customer experience.
- Respond to telephone and email inquiries.
- Courteous and prompt communication with residents, team members and management.
Who You Are
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- Experience – 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
- Education – High school diploma required, College Diploma/Bachelor’s Degree is preferred
- Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
- Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
- Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
- Availability - Flexibility in hours. Evening and/or weekend work will be required.
- Police Clearance – A criminal verification check is required for employment.