Lead Site Reliability Administrator

Description:

The role of Site Reliability Administrator is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

You Are Great At:
Collaborates with Agile squads/developers, sustain, and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness.

• Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
• Provide attention to incidents according to Service Level Agreements.
• Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements.
• Develop runbooks and patterns to sustain applications in a production environment.
• Participate in technical discussions and drive the transition to sustain activities with the development teams.
• Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time.
• Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues, providing quality and timely responses.
• Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
• Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
• Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported by the user/customer base.
• Requires rotating shift work as needed.
• On-call rotation is required, as 7x24x365 support is required.