Insurance Representative

Description:

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Job Summary This role is accountable for delivering superior service when assisting Brokers with Vyne related inquiries, providing system support and workflow advice surrounding binding, issuing new policies and creating policy changes, etc. They will also handle general inquiries related to PI products, pricing, underwriting and billing appetite. Insurance Representatives will provide education and coaching to brokers on “how to” process changes where to find relevant documentation for future support and processing transactions not enabled by broker self-service functionality, including but not limited to e.g. new business, policy changes, cancellations etc.). An Insurance Representative must work in accordance with underwriting guidelines and authority and will be required to review and assess risk for acceptability in lower complex transactions / scenarios. They will ensure adherence to underwriting guidelines and authority on all inquiries and transactions and will be required to escalate higher complexity cases and consult with the appropriate escalation level; either Advisors or Specialists on inquiries and transactions outside of established authority levels. Upon acknowledgement that a scenario requires further escalation, they would proceed with referral to the appropriate levels, ensuring they have gathered all pertinent information, and have supported their referral with a well-documented business case, including their recommendation and proposed terms. Key Accountabilities: