Description:
As an Infrastructure Specialist, reporting to the Senior Manager of Infrastructure and CT, you will play a crucial role in maintaining, troubleshooting, and optimizing Canon Canada’s network and telephony systems. Your contributions will be key to ensuring high availability, exceptional performance, and unwavering resilience across our infrastructure.
Key Responsibilities
- Maintaining and troubleshooting a production enterprise WAN/LAN infrastructure
- Scheduling, coordinating, and executing upgrades and improvements to the WAN/LAN/WLAN
- Partnering with the Systems Admin team to support the project work for the data centre environment, including VM Ware, Microsoft Windows, SAN, web servers, printing, backups, and scripting
- Researching, recommending, implementing, and monitoring improvements to existing LAN/WAN architecture and network management systems
- Resolving escalated issues from the help desk
- Developing and supporting project plans and managing the process
- Completing Installations and configurations of Microsoft Teams VOIP infrastructure
- Conducting configuration of settings within contact centre, and administering the end-user settings
To Succeed, You Will Have
- Post-Secondary Education in Information Technology, or Networking
- Minimum of 3 years of related work experience
- Cisco Certified Network Associate certification is required
- Cisco Certified Network Professional certification is considered an asset
- Superb computer/technical skills to troubleshoot and resolve highly technical network issues and problems
- Excellent analytical skills to resolve and troubleshoot system-wide enterprise problems
- Strong project/process management skills
- Ability to prioritize and balance projects and incoming technical issues