Description:
Group Product Managers in Growth are strategic thinkers and dedicated problem-solvers who lead and mentor a team of Product Managers to leverage big data, agile principles, and customer insights to drive customer acquisition, engagement, and retention at scale. You will re-imagine the way people interact with money across a portfolio of products – creating experiences that simplify and enhance our customers’ lives while delivering measurable business growth.
Here are a few examples of how Group Product Managers and their teams create customer value that directly accelerates our growth at Capital One.
- Defining the strategy for our application funnel to maximize conversion and optimize acquisition across our credit card products
- Driving the strategy for Quick Check, our credit card eligibility tool, to maximize its presence across customer channels and give more Canadians the confidence to apply without rejection
- Overseeing a portfolio of products dedicated to deepening customer engagement, such as launching and optimizing credit monitoring tools to drive engagement and long-term financial health
- Managing and scaling data and machine learning platforms across the organization to deliver smart, personalized experiences
Your Responsibilities:
As a Group Product Manager and a People Leader, you’ll be expected to demonstrate proficiency in five key areas, while providing strategic direction and coaching to a team of Product Managers:
- Human Centered
- As a strategic leader, you will define the target customer experience and an environment where customer-backed thinking is a part of the team’s DNA
- You’ll coach your team to leverage their understanding of the end-to-end customer experience to ground and build product vision and strategy
- Business Focused
- You’ll define key success metrics and measurable outcomes that matter for your domain, focusing on key growth levers (e.g. conversion, funnel optimization, activation)
- You'll prioritize work to achieve those outcomes across multiple teams or problem statements, and guide your team's prioritization decisions to maximize growth and impact
- Technology Driven
- You’ll explore domain relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today & tomorrow
- You’ll foster an active partnership with technology and design partners to collectively define destination state and go after shared objectives
- Integrated Problem Solving
- You’ll develop and evangelize a compelling product vision that aligns with the broader business goal
- You’ll develop and oversee a roadmap that addresses multiple opportunity spaces and appropriately prioritize opportunities to maximize impact across the entire domain
- Transformational Leadership
- You will be a dedicated people leader, responsible for the performance, coaching, and career development of a team of Product Managers
- You’ll contribute to team culture and our product community to attract, develop and retain top talent
Basic Qualifications:
- At least 7+ years of Product Management experience
- At least 5+ years of people leadership experience, specifically leading Product Managers
- Experience creating and delivering customer centric, data-driven product vision and strategy
- A track record of delivering quantifiable growth results with significant business and customer impacts