Description:
The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canada’s Card business. The team also has a mandate to assist with Law Enforcement inquiries, manage escalated complaints in the fraud space, and perform activities within the Fraud Ring and AML referral program.
The Manager, Fraud Intelligence Unit (FIU) will lead a team of investigators and be responsible for the creation and delivery of team strategy, workflows, and outcomes.
Responsibilities:
- Support and develop the lead investigators on the team
- Create and deliver a team roadmap to support fraud strategy
- Accountable for maintaining and establishing the team backlog of initiatives
- Create and maintain monitoring to identify fraud attacks, size fraud trends, and measure the impact and effectiveness of mitigation strategies related to an attack or trend.
- Manage the Canada Card Law Enforcement request program, including continuous development of restitution, and recovery practices for prosecuted fraud cases
- Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.
- Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcement, other Financial Institutions, and the Canadian Bankers Association (CBA)
- Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
- Drive outcomes that lead to the prevention of fraud loss
Preferred Qualifications:
- Bi-Lingual (French and English)
- Master’s Degree in relevant field such as criminology, business administration, accounting
- Experienced in presentation of complex fraud typology and MO
- Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure
- Have worked within the BCPIF framework and been a facilitator of certification training
- Certified Financial Crimes Investigator (CFCI) , Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA)
- 5+ years experience developing and monitoring fraud defences