Customer Service Representative

Description:

SKILLS AND ABILITIES:

Computer and technology literate (Microsoft Suite of Products, including Word and Excel, Internet). Familiarity with Harris Customer Information System.

Grade 12 diploma and 1 – 2 years billing and customer service experience.

Knowledge of the Ontario electricity industry.

Must be able to manually calculate residential and commercial hydro, water and sewer billings.

Professional demeanor with ability to multi-task.

Self-starter with ability to work without supervision.

Shows initiative and ability to make sound decisions, is flexible and responsible

Excellent interpersonal and communication skills are required along with personality, confidence and background to work in a total team environment.