Customer Service Representative

Description:

In this role as a Customer Service Representative, you'll be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).