Customer Service Representative

Description:

In this role as a Customer Service Representative, you'll be responsible for helping people in-person, by phone, and through digital channels. You'll handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing "Service with Heart" to everyone we serve.

Qualifications:
Education and Experience Requirements

• Minimum Grade 12 graduation or equivalent (GED).
• Experience providing inclusive customer service to diverse clienteles.
• Experience using digital applications to search for and record information.

Preference may be given to applicants with one (1) or more of the following:

• Multiple years of experience in any of the above requirements.
• Experience providing in-person customer service.
• Experience providing customer service though phone or digital channels.
• Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
• Experience with conflict resolution and de-escalating situations.
• Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated or legislated environment following processes and procedures.
• Customer Service training and/or education.
• Experience handling financial transactions (e.g., payment processing, cash handling) from the public.

Willingness Statement:

• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.), for varying lengths of time.