Customer Service Representative

Description:

The CSR provides services in-person, by phone, and through digital channels. The ability to provide clerical and administrative support such as data entry, reviewing applications for completeness, handling payments, and providing appropriate solutions, within government guidelines to a diverse population of people is essential to this role.

JOB REQUIREMENTS

• Minimum Grade 12 graduation or equivalent (GED).
• Experience providing inclusive customer service to diverse clienteles.
• Experience using digital applications to search for and record information.

Preference may be given to applicants with the following:

• Multiple years of experience in any of the above requirements.
• Experience providing in-person customer service.
• Experience providing customer service though phone or digital channels.
• Experience delivering customer service in a high volume, fast-paced, rapidly changing environment.
• Experience with conflict resolution and de-escalating situations.
• Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated or legislated environment following processes and procedures.
• Customer Service training and/or education.
• Experience handling financial transactions (e.g., payment processing, cash handling) from the public.