Customer Service Representative

Description:

Sunbury is currently seeking a highly motivated individual to fill the role of Customer Service Representative located in Saint John, New Brunswick. The successful candidate will be a key contributor to fulfilling our customers’ requirements in order to maintain satisfactory levels of service; this position will provide integral support to our Fleet Management team.

Responsibilities:

• Creating a positive customer service experience by understanding and meeting customers’ service needs quickly, professionally and accurately;
• Regularly measuring business results against targets;
• Reviewing proof of delivery from drivers to ensure accurate billing;
• Capturing supplemental billing and incident reporting;
• Implementing strategies developed by Supervisor;
• Ensuring Customers’ and Fleet Coordinators’ needs are met and troubleshooting sales and operational issues.

Knowledge and Skills:

• Excellent communication and interpersonal skills, with an orientation towards team work;
• Must be capable of repetitive tasks with high attention to detail;
• Proficient in the use of Microsoft Excel;
• Experience using an ERP system; experience in TMW system considered an asset;
• Experience in the Transportation industry considered an asset.
• Post-secondary education with at least 2 years of work experience, or the equivalent in training and experience is considered an asset;