Customer Service Coordinator

 

Description:

Eligible Associates can look forward to:

  • One-of-a-kind, inclusive culture
  • Benefits that take effect your first day
  • Dedicated training and on-the-job resources to enhance your development
  • Merchandise discount for yourself and eligible family members at all TJX Canada stores
  • Associate and Family Assistance Program to support healthy living

 

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

  • Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
  • Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
  • Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
  • Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis
  • Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
  • For a closer look into the role, click HERE

 

What you’ll need

To begin your career with us, you’ll have:

  • Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
  • High School education or equivalent experience
  • Excellent problem solving and communication skills including verbal, written and active listening
  • Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations

Organization TJX Canada
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Service Coordinator
Job Location Toronto,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-09-18 9:38 am
Expires on 2024-08-12