Customer Billing Support Rep

Description:

If this sounds like you, apply today to become a Customer Billing Support Representative!

As a member of the Customer Care team, these clerical roles, located in the Windsor Billing location, will be responsible for customer account maintenance, data entry, investigations and billing adjustments while supporting a positive customer experience.

At Enbridge, we offer a competitive benefit and pension package along with generous time off. Join our dynamic team today!

What You Will Do (Responsibilities):

• Monitor residential, commercial and industrial gas accounts from a billing perspective.

• Resolves meter reading and billing exceptions.

• Completes billing analysis and processes adjustments, as needed.

• Processes billing related service orders.

• Consults with other departments and follow ups with customers, as required.

• Supports the Contact Centres, performing account maintenance and multi-period adjustments, as required.

• Assists in various departmental administrative tasks on occasional basis.

Who You Are (Qualifications):

• Minimum secondary school diploma required.

• Experience in an office setting supporting a customer care and/or billing environment.

• Demonstrated ability to work in a team environment.

• Able to work independently and prioritize completion of numerous tasks within strict time constraints.

• Must have strong problem-solving skills and advanced computer skills (Microsoft Office Suite).

• Exceptional verbal/written communication and interpersonal skills.

• High level of attention to detail and dedication to quality results.

The Following Would Be An Asset:

• Post-secondary education preferred.

• Knowledge of Banner, FCS (Field Collection System), and Advantex.