Description:
Additionally, Cloud Systems Operations Administrators are often involved in system upgrades, backups, disaster recovery planning, and implementing security measures to protect against unauthorized access, data breaches, and malware attacks. They may also collaborate with other IT professionals, such as network engineers and software developers, to integrate systems and optimize performance.
Key Roles & Responsibilities:
- System Maintenance: Regularly monitor system performance and ensure all systems are operating efficiently. Perform routine maintenance tasks, such as software updates, patches, and system upgrades.
- Network Management: Manage and maintain network infrastructure, including routers, switches, firewalls, and VPNs. Troubleshoot network issues and ensure network security protocols are up to date.
- Data Security: Implement and maintain security measures to protect systems and data from unauthorized access, viruses, and other security threats. Monitor security logs and conduct regular security audits.
- User Support: Provide technical support and assistance to end-users for hardware, software, and network-related issues. Respond to help desk tickets in a timely manner and resolve problems effectively.
- Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and minimize downtime in the event of system failures or disasters. Test backup systems regularly to ensure reliability.
- Documentation: Create and maintain comprehensive documentation of system configurations, network diagrams, and troubleshooting procedures. Keep documentation up to date as systems evolve.
Business Expertise:
- Proven experience as a Cloud Systems Operations Administrator or similar role, with a strong understanding of computer systems, networks, and IT infrastructure.
- Experience with AWS hosted solutions.
- Working knowledge of security, AWS storage, AWS operations, data protection, and disaster recovery protocols
- Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow or a demonstrated capability to learn cutting edge new technologies.
- CIIP certification preferred.
- Proficiency in operating systems (e.g., Windows, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP), and virtualization technologies.
- Experience with system monitoring tools, backup and recovery solutions, and security systems (e.g., firewalls, intrusion detection/prevention systems).
- Strong troubleshooting skills and the ability to analyze complex technical problems and implement effective solutions.
- Excellent communication skills and the ability to work well both independently and as part of a team.
- Strong problem-solving skills, attention to detail, and a thorough understanding of networking, operating systems, and software applications are essential for success in this role.
- Effective communication skills are important for interacting with users and conveying technical information to non-technical stakeholders.
- Collaborate with other IT team members, including system administrators, network engineers, and security specialists, to implement new technologies and resolve complex issues.
- Ensure systems and processes comply with relevant regulations and industry standards, such as HIPAA, GDPR, or PCI-DSS. Stay informed about changes in regulations and implement necessary updates or changes.