Description:
- Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
- Assist with implementation of Box Office policies and procedures
- Supervise and run various local box offices as deemed needed by the Box Office Manager
- Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
- Cash control, balancing and related administrative functions
- Monitoring staff performance to ensure high levels of customer service are being maintained
- Dealing with and resolving customer service issues relating to Box Office operations
- Ticket processing and in-person ticket sales
- Process in house ticketing requests
- Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Minimum of 1-2 years’ experience in a sales and/or customer service oriented role
- Strong verbal and written communication skills
- Go-getter with the ability to work under pressure and with minimal supervision
- General office and cash experience are preferred
- Basic foundation and understanding of event ticketing
- Experience dealing with customer service escalations
- Must be detail-oriented with the ability to multi-task and juggle competing priorities
- Knowledge of or familiarity working with a POS system
- Ability to accommodate an extremely flexible and fluid work schedule
- Must be available weekends, evenings and holidays!
You (behavioural Skills)
- Communication – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
- Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
- Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
- Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).