Description:
Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.
What You’ll Do
- Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
- Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
- Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
- Build strong, trust-based relationships with clients, employers, and healthcare providers.
- Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.
What Sets You Apart
- Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
- Bachelor’s degree in Healthcare, Kinesiology or Business
- Demonstrated strength in these key skills:
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
What You Need to Succeed
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- 3-5 years of professional experience, ideally in healthcare or case management
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms
- A collaborative, team-first mindset