Backend Software Engineer

Description:

Cresta is transforming the way customer support teams operate by blending human intelligence with cutting-edge artificial intelligence. Originating from Stanford's renowned AI Lab, Cresta is led by innovators behind major tech milestones like Google X, Waymo, OpenAI, and Vertex AI.

The company is currently seeking a Backend Software Engineer who will be instrumental in building Cresta’s AI-powered automation infrastructure. This role is designed for someone who thrives in a fast-paced environment, is passionate about developing backend systems that support real-time AI workflows, and wants to help redefine how contact centers operate through intelligent automation.

This role offers the rare opportunity to work on advanced LLMs, GenAI models, computer vision, and workflow automation technologies. Your work will contribute directly to the success of AI-driven customer service systems and make a measurable difference in enterprise operations.

Key Responsibilities:

• Design backend components that enable AI-driven automation to simulate human actions in digital workspaces

• Collaborate closely with frontend and ML engineers to create, test, and refine AI-assisted agent workflows

• Build and deploy scalable, reliable, and high-performance backend services for real-time decision-making

• Optimize backend server responsiveness and ensure efficient data processing and availability

• Contribute to the design of secure and compliant cloud architectures

Technical Skills Required:

• Strong programming skills and API design experience (gRPC, REST)

• Deep knowledge of both SQL and NoSQL database systems

• Experience with container orchestration tools like Kubernetes and Docker

• Proficiency in cloud environments (AWS, GCP, Azure)

• Familiarity with system-level security, compliance, and production deployment best practices

What Cresta Offers:

• Competitive compensation: Base salary + equity options

• Comprehensive medical, dental, and vision coverage

• Paid parental leave to support growing families

• Monthly Health & Wellness stipend

• Work-from-home setup allowance

• Lunch reimbursement for in-office employees

• Paid time off: 3 weeks annually in Canada

Work Environment:

• Remote work flexibility in both the US and Canada

• Collaborate through virtual tools (Zoom, Slack)

• Modern remote-first company culture with a focus on innovation, inclusion, and work-life balance