Application Production Support Analyst

Description:

Application Production Support Analyst to join one of our major banking clients, supporting mission-critical Capital Markets, Online Brokerage,
Digital Banking, and Trading Applications.
📍 Location: Toronto, ON | Hybrid

🔎 Key Requirements:
✅ 10+ years of IT experience, including 5+ years of hands-on L2/L3 Application Production Support
✅ Strong expertise in Incident & Problem Management, Production Troubleshooting, Root Cause Analysis (RCA), and Application Recovery
✅ 2+ years supporting mission-critical banking applications, preferably within Capital Markets, Online Brokerage, Wealth Management, Trading, or Payments
✅ Hands-on experience with SQL queries for production troubleshooting, data investigation, and issue resolution
✅ Experience with application performance monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, Kibana, or New Relic
✅ Working knowledge of UNIX/Linux, application logs, ServiceNow, and production change management

⭐ Nice to Have: Experience with FIX gateways, Broadridge, IRESS, AWS/Azure, Kubernetes, or microservices.
💡 Ideal Candidate: A hands-on production support professional who can independently investigate critical application incidents, troubleshoot complex issues, coordinate recovery efforts, and ensure the stability of customer-facing banking and brokerage platforms.