Tmac Specialist

Description:

Responsibilities

PRIMARY PURPOSE

Provides senior-level operational support and expertise for the configuration, operation, maintenance, security, and administration of Computer Aided Dispatch/Automatic Vehicle Location system (CAD/AVL) and associated radio and audio systems, including its interfaces, hardware, and end to end data integrity.

KEY ACCOUNTABILITIES

Administers the configuration, maintenance, and operation including Level 1 (initial) diagnostics of the Transit Management and Communications (TMAC) system and its main components including access to all relevant customers.

Communicates and supports customers (i.e., TCOMM supervisors, Duty Managers and Senior Management) and downstream business intelligence teams in the day-to-day use of the system

Develops, administers and actions items on the IT Service Management tool and Agile DevOps board, and ensures that is operational and available to all users

Provides system security administration support and analytical services by preparing information, reports and queries and recommends changes for improvements. Maintains and updates system set-up data and tables, ensuring data integrity. Checks system audit reports and ensures that follow-up action is taken. Retrieves and provides management with confidential operational data, including audio, pertinent to operational incidents, operator performance and/or security.