Description:
The Security Duty Manager is responsible for the on-site supervision and operational management of live events hosted at the PNE. This position plays a critical role in ensuring the safe, efficient, and professional execution of events, while upholding organizational standards for staff performance, guest experience, and incident response.
The Security Duty Managers is expected to exercise sound judgment, demonstrate strong leadership, and proactively address operational issues independently, escalating only when appropriate. This role requires demonstrated experience managing a diverse portfolio of public events, regardless of scale, audience profile, or operational complexity.
Why join our Team?
- Exhilarating and fun-loving culture
- Flexible work environment
- Opportunity for free or discounted tickets to shows, events, sports games, and much more
- Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
- Competitive compensation package
- Opportunity to create lasting memories and friendships!
What will you do this year?
In your role as Security Duty Manager , your primary accountabilities will be to:
Pre-Event
- Attend and actively participate in pre-event briefings to obtain and understand relevant event details, schedules, security plans, and special considerations.
- Conduct pre-event site walkthroughs with management to identify and address any safety or operational concerns.
- Verify that all assigned staff comply with uniform and deportment standards prior to deployment.
Event Operations
- Serve as the primary on-site point of contact for operational issues during events.
- Ensure staff adherence to established policies and procedures.
- Monitor staff performance throughout the event and address minor infractions in a timely and professional manner.
- Respond to guest inquiries and concerns promptly and effectively.
- Oversee crowd control measures, access management, and emergency response readiness.
- Collaborate with internal departments (e.g., ticketing, first aid) to resolve emergent issues and ensure smooth event flow.
Incident Management & Reporting
- Handle routine disciplinary matters independently, including issuing verbal warnings and reassigning staff as needed.
- Escalate significant incidents involving safety, misconduct, or potential legal, financial, or reputational impacts in accordance with escalation protocols.
- Complete thorough, accurate incident documentation and submit all required reports within designated timelines.
Post-Event
- Lead or participate in post-event debrief sessions to evaluate operational performance and identify areas for improvement.
- Provide constructive feedback regarding staff performance to relevant supervisors and managers.
- Submit comprehensive incident reports, event statics reports, staff performance notes, recommendations to inform future planning and training, and post-event summaries.
What else?
- Minimum 5 years experience in the events industry is required
- Active Advanced Security Training (AST) License is required.
- Proven experience in operational management of diverse public events.
- Demonstrated ability to problem-solve and make independent decisions in dynamic environments.
- Strong leadership skills with the ability to motivate and hold staff accountable.
- Excellent interpersonal and communication skills; comfortable liaising with internal and external stakeholders.
- Ability to maintain composure and professionalism under pressure.
- Familiarity with crowd management principles, basic security operations, and incident escalation procedures.
- Availability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
- Successful candidates must undergo a Criminal Record Check.