Technical Support Trainee

Description:

Kingston Online Services, a leading internet service provider is currently seeking a Technical Support Trainee who loves to and help resolve and address customer concerns. Must be technically savvy, able to learn and incorporate new technology and software

• Troubleshoot and assist customers with their Internet connection via email and phone
• Respond to and update support tickets in a help desk
• Configure and prepare hardware for customers, including DSL modems, VoIP adapters, and wireless radios.
• Must work well in a fast-paced team environment, with excellent problem- solving skills
• Must have flexibility to work additional hours and/or weekends
• Experience in any tech support role a plus
• This is a permanent, year- round position
• This opportunity is an in- office position