Customer Service Representative

Description:

Reporting to the Inside Sales Manager, the Customer Service Representative (CSR) plays a key role in delivering high-quality support to both internal teams and external customers. Responsible for handling inquiries related to pricing, product availability, order status, returns, and invoice discrepancies, the CSR ensures transactions comply with company policies and service standards. With knowledge of company systems, procedures, and products, the CSR role helps drive customer satisfaction, operational efficiency, and cross-functional collaboration.

Primary Job Duties And Responsibilities
 

• Respond promptly and accurately to all customer inquiries, including escalating issues related to pricing, availability, order status, and returns
• Maintain a solid understanding of company systems, products, and procedures to support day-to-day activities and respond to inquiries.
• Ensure all customer interactions and transactions comply with company policies and service standards.
• Resolve customer issues professionally and efficiently, maintaining a focus on service excellence.
• Perform a variety of activities in the ERP and related systems to support inventory and financial accuracy including order entry, RGA's, credits, debits & invoicing.
• Support Canadian Rep Agencies and GTA Reps with timely and accurate information.
• Collaborate with cross-functional teams to address customer needs and enhance service quality.
• Perform other duties as assigned by the Department Supervisor/Manager.
   

Required Qualifications
 

• A high school diploma or equivalent.
• 2+ years of experience in a customer-facing role
• Experience working with ERP systems