Customer Service Representatives

Description:

ICCS is currently looking for Customer Service Representatives who enjoy helping people, solving problems, and being part of a supportive, fast-paced team. This role is ideal for someone who takes pride in delivering a positive customer experience and communicating with clarity and care.

At ICCS, our Customer Service Representatives play a key role in supporting our clients and their customers every day. We offer a collaborative work environment, meaningful training, and opportunities to grow.

What We do:

• Respond to customer inquiries and requests via telephone, email, and chat in a timely manner.
• Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases.
• Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines.
• Display a courteous and empathetic attitude to all customers.
• Perform research to answer customer inquiries and requests.
• Grow existing customer accounts through exceptional customer service and effective retention strategies.
• Meet quantitative performance metrics (KPIs) as outlined.

Qualifications:

• High school diploma or GED required.
• 1+ year of customer service experience (Asset).
• Experience working with inbound/outbound calls or call center experience an asset.
• Excellent interpersonal and communication skills.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.