Technical Support Representative

Description:

• Provide onsite and/or over the phone second level support for troublesome units
• Guide our customers through the resolution of their issues and determine follow-up actions.
• Document incoming calls and track to case completion.
• Prepares annual Trend Analysis report at the end of the year for assigned product lines
• Trouble shoots and diagnoses technical problems on-site and over the phone.
• Prepares and lead technical services design changes when necessary
• Provide user operator training and general maintenance information when required.
• Preparation of detailed service reports and complete documentation in accordance with company SOP’s and regulatory requirements.
• Manages unit history MS access based database
• Identify parts for quotations
• Review and ascertain site readiness for New unit installation
• Become Nuclear Energy Worker.

SKILLS AND QUALIFICATIONS:

• Must have completed a recognized mechanical or electrical technologist diploma or have a trade’s license plus significant experience as either a Millwright or an Electrician.
• Must be able to perform electrical/mechanical trouble shooting and improvisation skills with technical equipment.
• Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
• Must have security clearance or ability to acquire one
• Communicate effectively both orally and in writing with customers to co-ordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
• Field experience in customer service. International field experience in customer service would be an asset.
• Experience in X-Ray equipment and repair would by highly desirable.
• Must be able to work under tight timelines.
• Multilingual skills would also be desirable