Customer Service Representative

Description:

We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:

• 
  Providing exceptional service to our Clients and our Associates at our Cash Desk
• Performing daily cash handling functions including opening/closing registers and processing all sales transactions
• Bagging and tissuing purchased product on behalf of customers
• Answering store phones
• Maintaining the Service desk
• Updating and maintaining client information files including membership in our Sartoria Loyalty program
• Assisting with Inter-store transfer processing and e-commerce requests and shipments
• Assisting clients who have purchased on-line but are picking up products in-store

Successful candidates will require:

• 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills