Customer Success Manager

Description:

Trellis is seeking to hire a Customer Success Manager to advise and support our client brands in reaching their business objectives. This is an exciting opportunity to leverage your expertise in digital marketing and business development to unlock the full growth potential for today’s brands.

Benefits of Working at Trellis

• Opportunity to join a rapidly growing technology start-up based in Canada

• Competitive stock option plan

• Comprehensive healthcare benefits

• Flexible work hours and remote work opportunities

• Paid parental leave

• Reimbursed health and wellness expenses

• Annual holiday shutdowns

Key Job Responsibilities

• You will manage a team of e-commerce marketing strategists responsible for the end-to-end customer experience from initial demos & discovery to onboarding, engagement, renewals, and expansion.

• You will work directly with marketing managers and directors from our client brands to understand their business objectives and advise them on how to apply Trellis solutions to meet those

objectives.

• You will support the client through their onboarding and adoption of the platform and continue to advise the client on new solution opportunities as the client’s business continues to grow.

• You will act as the voice of the customer and influence the Trellis product roadmap to promote the best possible experience for Trellis’ current and future customers.