Technical Support Representative

Description:

Technical background and/or electromechanical diploma from an accredited college; 

Two or more years of hands-on experience with repairing, assembling or testing of electromechanical

equipment and/or appliances is required; 

One year of technical customer support experience; 

Ability to read and understand an electrical schematic such as may be found in an appliance,

industrial control or manufacturing environment; 

Be able to read, understand and explain electrical wiring schematics and mechanical assembly

drawings; 

Ability to visualize issues as described by service technicians over the phone, leading to accurate

diagnosis and resolution; 

Have strong troubleshooting abilities of mechanical assemblies and machinery as well as electrical

components and wiring;