Customer Service Representative

Description:

What the day will look like

• Answers incoming customer calls regarding benefits, account issues, and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database after each interaction
• Follow up with clients when needed
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

How this opportunity is different

We need an enthusiastic individual who can listen to customer service issues and then offer an outstanding and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be comfortable in product knowledge that can be essential for offering quick and accurate assistance to clients.

Skills and experience that will lead to success

• 1 to 2 years of customer service experience in a call center
• Must be fully bilingual and have an excellent verbal and written communication
• skills, especially in the English language.
• Must be available to from 8 AM to 8 PM on weekdays.
• High school diploma or equivalency