Technical Support Consultant

Description:

Technical Support Consultant

Canada – CST 

Long Term Contract

Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

Communication Skills (Mandatory)

• Ability to clearly explain technical concepts in simple, customer-friendly language
• Comfortable participating in and leading customer calls
• Structured communication approach (problem → analysis → solution)
• Clear written communication (emails, chat responses)
• Asks clarifying questions and avoids assumptions

Customer Interaction Experience (Mandatory)

• Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
• Experience handling customer queries independently or with minimal support
• Understanding of customer expectations around clarity, timelines, and ownership

SailPoint ISC Functional Knowledge

• Basic understanding of SailPoint Identity Security Cloud and its purpose
• Awareness of identity lifecycle concepts
• Conceptual understanding of authoritative vs authentication sources
• High-level understanding of connectors
• Awareness of Tenant Connectivity activities