Technical Business Analyst

Description:

The Technical Business Analyst plays a key role in enabling data-informed choices by translating complex business needs into clear, actionable technical and analytics requirements across the organization’s data platforms and analytics ecosystem.

Reporting to the Senior Manager, Data Engineering & Services, this role partners closely with business stakeholders, data analysts, data engineers, BI specialists, and delivery teams to ensure analytics and data solutions are well-defined, scalable, and aligned to business priorities. Day to day, the Technical Business Analyst facilitates discovery sessions, documents business and data requirements, validates data models and solution designs, and supports agile planning and delivery to ensure analytics (from data integration, reporting, and advanced analytics) solutions are fit for purpose, governed, and effectively adopted by the business

What You’ll Be Doing

Discovery & Requirements Definition 

Business Requirements Definition

Document business requirements, detailing essential needs, analytical use cases, and optional enhancements 
Identify gaps between business goals, business processes, and data platform capabilities 
facilitate structured requirements gathering sessions with product leaders, SMEs, and cross functional business teams to interpret goals, outcomes, and success measures 

Data Platform Requirements

Evaluate data integration requirements across data platforms, CRM platform, fundraising platforms, volunteer systems, and external data sources 
Identify required data flows, source to target relationships, transformation considerations, data services functions and data quality needs to support organizational needs 
Validate proposed data models and solution designs with data and analytics teams 
Ensure requirements align with data governance standards and platform capabilities 

Advanced Analytics Requirements

Examine and define advanced analytics requirements, including predictive modeling, segmentation, experimentation, and feature needs 
Translate analytical questions and hypotheses into clear data, integration, and analytical requirements 
Solution Design & Delivery Enablement 

Solution Planning

Work together with Data Analysts, Data Engineers, BI Specialists, QA, and DevOps to ensure requirements are clearly understood and reflected in proposed solutions 
Support solution planning by providing input on feasibility, impacts, considerations, and constraints 
Support alignment between business requirements, solution components, and testing activities 

Technical Documentation

Produce high quality solution documentation including process flows, data models, configuration requirements and supporting reference materials 
Maintain documentation of knowledge repositories and ensure materials stay current with evolving platform capabilities 

Quality Assurance Support

Support Quality Assurance teams by clarifying requirements, contributing to test scenario development and assisting with defect analysis and triage 
Participate in release reviews and validation activities to confirm delivered functionality aligns with approved requirements and documented business needs 
Agile Planning & Delivery Support 

Planning Support

Support planning team in translating business needs and planned outcomes into clear, actionable user stories and backlog items 
Assist with refining acceptance criteria, breaking down work items and providing input to inform backlog prioritization and planning 
Support the planning team by clarifying assumptions, considerations, risks, and constraints associated with proposed work 

Delivery Enablement

Support backlog refinement, estimation, and sprint planning activities by ensuring backlog items are well defined and understood by the delivery team 
Help ensure stories meet accepted Definition of Ready and Definition of Done criteria prior to development and release 
Partner with delivery teams to support the flow of work from backlog through sprint level execution 
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Other duties as assigned

Qualifications

Post-secondary education in business analysis, information technology or a related field or an equivalent combination of education, training and experience 
5+ years of experience in business analysis - covering requirements discovery, analysis, and documentation for complex initiatives; paired with equally extensive experience working with technology teams to support technology‑enabled projects alongside engineering, data, and delivery teams.
Proven experience collecting and documenting requirements from cross functional stakeholder groups with varying levels of technical expertise. 
Working knowledge of Agile frameworks and methodologies, including backlog refinement, user stories, acceptance criteria, and sprint planning support 
Strong conceptual understanding of data models, analytics workflows, and data quality standards; ability to validate and critically assess solutions, not just document them. 
Working knowledge of data governance, data platform and analytics technologies considered a strong asset 
Demonstrated ability to align technical deliverables with organizational strategy and business goals 
Strong problem-solving, troubleshooting, and optimization skills 
Excellent verbal and written communication skills, with the ability to influence, negotiate, and collaborate across teams and organizational levels 
Thrives in fast-paced, dynamic environments with shifting priorities 
Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
Others may apply