Description:
We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This hands-on leadership role is responsible for managing on-site operations and staff, overseeing incident, change, and capacity management, and partnering closely with Facilities, Network, Security, and external vendors to maintain operational excellence in a 24/7 environment. The role is customer-facing and requires strong interpersonal skills, sound operational judgment, and the ability to influence cross-functional stakeholders while meeting service level, audit, and regulatory requirements.
Key Responsibilities
- Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence.
- Partner with Facilities to ensure availability and reliability targets are met for all critical systems, including power, cooling, fire protection, and security.
- Lead site-level incident response, recovery, and post-incident reviews, serving as the operational escalation point during major events.
- Support preventive and corrective maintenance activities by reviewing and approving MOP, SOP, and EOP activities through established change-control processes.
- Monitor capacity across power, cooling, and space; plan expansions; and coordinate customer moves, adds, changes, and commissioning of new loads.
- Drive continuous improvement in safety, operations, and energy efficiency, including PUE, by leveraging DCIM, operational KPls, and best practices.
- Support customer onboarding by contributing to design coordination and technical alignment, supporting quoting and scope definition, coordinating power, cooling, and connectivity readiness, and guiding clients through implementation milestones.
- Serve as a customer-facing leader for site tours, readiness reviews, incident communications, and service improvement initiatives.
- Maintain compliance with corporate policies, security requirements, and regulatory standards, leading audits, remediation activities, and business continuity planning.
- Support site-level financial discipline through cost optimization, maintenance prioritization, and efficiency initiatives.
Critical Qualifications
- Bachelor's degree in Information Technology, Business, Facilities Management, or a related field, or an equivalent combination of education and progressive experience in Data Centre operations.
- Minimum of 5—10 years of experience in Data Centre or mission-critical facilities environments, with demonstrated accountability for live site operations, availability, and reliability.
- Proven experience leading and developing 24x7 operational teams, including staffing, performance management, on-call coverage, coaching, and succession planning.
- Strong technical understanding of Data Centre infrastructure and operations, including electrical distribution, UPS and generator systems, cooling plants, fire detection and suppression, physical security, and structured cabling.
- Hands-on experience with operational governance, including MOP, SOP, and EOP development, change management, risk assessment, and incident response in high-availability environments.
- Experience with capacity management across power, cooling, and space, including commissioning new loads and coordinating customer moves, adds, and changes.
- Familiarity with industry standards and best practices such as Uptime Institute Tier concepts, ASHRAE thermal guidelines, security compliance requirements, DCIM usage, operational KPls, and energy efficiency metrics (e.g., PUE).