Description:
Vertiv is seeking a senior, hands-on Tech Lead to serve as the primary developer and platform support lead for Vertiv’s enterprise Shopify eCommerce platform. This individual contributor role is responsible for operating across development, infrastructure, and production support to ensure the Gen 2 eCommerce platform is available to Vertiv customers. The Tech Lead will serve as the dedicated developer focused on troubleshooting integrations across all platform components while providing direct Shopify development expertise for rapid issue resolution and feature delivery. This role directly supports Vertiv’s Operational Excellence and Customer Focus strategic priorities by ensuring the eCommerce platform is stable and reliable for Vertiv’s global customers.
As an individual contributor in a lead capacity, this role owns the Shopify eCommerce platform end-to-end, which spans frontend and backend Shopify customization, Rust-based checkout logic via Shopify Functions, Oracle integration and middleware connectivity, and infrastructure operations across Linux environments. The Tech Lead will perform triage and troubleshooting, maintain site performance, and pair with senior technology and business leadership.
This position is based on site at Vertiv’s Westerville, OH headquarters or Mississauga, ON, Canada.
Responsibilities
- Platform Ownership & Technical Leadership: Serve as the technical owner and primary support lead for Vertiv’s enterprise Shopify eCommerce platform, operating across development, infrastructure, and production support to keep the Gen 2 eCommerce platform stable.
- Shopify Development & Customization: Customize both frontend and backend Shopify functionality, including theme development, Liquid templating, and app configuration; perform feature enhancements to meet business requirements and maintain platform currency.
- Rust & Checkout Extensibility: Develop, modify, and support Rust-based checkout rules using Shopify Functions (WASM-based checkout logic) for validation, shipping, and discount workflows; operate comfortably in a mixed Rust + JavaScript/TypeScript environment.
- Integration & Middleware Management: Own and troubleshoot Oracle integrations, middleware connections, and multi-platform system flows; manage data integration, data mapping, and Shopify–middleware–ERP commerce flows to ensure seamless end-to-end order and product data exchange.
- Technical Triage & Incident Resolution: Perform troubleshooting, and issue resolution across all eCommerce platform components; serve as the primary escalation point for production issues impacting the Shopify storefront, collaborate with the production support staff.
- Infrastructure & Security Operations: Support Linux server environments (OL9/Red Hat); manage secrets and credential management via CyberArk; ensure security monitoring and PCI compliance operational best practices are maintained.
- Site Performance & Reliability: Maintain site performance, reliability, and availability through proactive monitoring, performance optimization, and ongoing maintenance; ensure WCAG accessibility standards compliance and implement observability best practices across the platform.
- Cross-Functional Collaboration: Work across IT, vendors, and business teams to unblock issues and enable delivery; partner with IT Security and NPDi to ensure platform compliance; coordinate with Digital delivery teams on CI/CD pipeline support and deployment activities using GitLab.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field; equivalent practical experience considered.
- 8+ years of hands-on software engineering experience with at least 3 years focused on Shopify platform development or eCommerce platform engineering.
- Demonstrated experience as a former Shopify developer or platform engineer, with proven ability to customize both frontend and backend Shopify functionality.
- Experience supporting enterprise-scale eCommerce platforms in a production environment, including integration testing and incident resolution.
- Experience with Oracle integrations, middleware platforms, and multi-system data flows in an enterprise context.