Systems And Training Supervisor

Description:

• Manage and oversee the Financial Services frontline customer support service via FIS JIRA Service Desk Portal
• Supervise Finance Service Team (a team of 2 training consultants and evaluate progress and performance) and develop respective training plans, documentation, reference materials and how to’s.
• Participate in the development and updating of the Financial Services website including the Financial Services Policies and Procedures, Guide to Financial Management, Documentation, How To's, Training Materials.
• Implement new processes, tools and software as directed by the Manager Finance System Support.
• Participate in FIS Banner/Minerva Banner and Oracle upgrades and tests accordingly. Assists the Manager Finance System Support in developing test plans.
• As directed by the Manager Finance System Support, participate in IT-Finance projects and participate in development of how to’s, training materials, etc..
• Develop FIS-related courses and programs using software and systems available to McGill trainers (i.e. Confluence, Captivate, etc.) including tutorials, simulations, voice-overs available for the finance community in myCourses.
• Based on projects and process improvements, develop, deliver and maintain training materials for Financial Services’ customers as well as employees of Financial Services.
• Responsible for documenting training materials, manuals of operation for the Finance Service Team, Expense Payment Services, and other teams within Financial Services.
• Continue rolling out the FIS JIRA Service Desk Portal to other teams within Financial Services.
• Troubleshoot issues arising from all systems feeding Banner FIS/Minerva such as Workday, MMP, and uPrint.
• Assist the Manager Finance System Support in analyzing existing Financial Services applications or those proposed by Central IT and make recommendations as to defining scope, requirements, user navigation, technical functionalities, and accurate University Financial Statements.