Description:
Join our Resiliency Engineering team at Genesys, where you’ll drive platform reliability at scale. As a Senior Service Resiliency Engineer, you will analyze system trends, lead resilience initiatives, and shape the architectural direction of our microservices platform. This is a hands-on, high-impact role where you’ll work closely with engineering teams to implement innovative resilience strategies across our global infrastructure.
Key Responsibilities:
- Analyze system stability trends and identify areas for improvement across distributed services
- Implement resilience patterns (e.g., circuit breakers, retries, bulkheads, load shedding) to reduce system failures
- Develop and maintain automated tools for service health measurement and static analysis
- Guide engineering teams in applying best practices in system resilience and observability
- Apply chaos engineering principles to proactively identify weaknesses in the platform
- Research and evaluate emerging technologies related to service resilience and high availability
- Drive enablement efforts through documentation, standards, and presentations to technical and non-technical audiences
- Manage the full development lifecycle for resilience-focused tools and enhancements
- Collaborate with platform and service teams to embed reliability into design decisions
- Contribute to team-wide initiatives that support Genesys’ innovation and customer trust
Qualifications:
- Minimum 5 years of experience in software engineering using Python, Go, Java, or TypeScript
- Strong understanding of microservices architecture and distributed systems
- Minimum 2 years of hands-on experience with AWS
- Proven ability to diagnose and resolve complex systems issues
- Proficient with observability tools such as CloudWatch, New Relic, or SumoLogic
- Clear and effective communication skills, both technical and non-technical
- Data-driven approach to problem-solving with strong analytical skills
- Commitment to continuous learning and embracing empathy in technical collaboration