Sr. Customer Service Representative

Description:

📢 We're Hiring – Sr. Customer Service Representative | Scarborough, ON

Are you experienced in customer service, order management, and sales support within a manufacturing or industrial environment? We're currently looking for a Customer Service Representative to support customer relationships, coordinate order activities, and work closely with internal teams to ensure a seamless customer experience.

In this role, you'll:
✅ Act as the primary point of contact for customer inquiries related to orders, shipments, and product availability
✅ Manage the full order lifecycle, including order entry, documentation, shipment tracking, and delivery updates
✅ Coordinate with sales, factory, logistics, and finance teams to ensure accurate and timely order processing
✅ Maintain customer records, manage online customer portals, and prepare shipment documentation
✅ Support CRM updates, sales forecasting, and reporting on pipeline opportunities
✅ Coordinate accounts receivable follow-ups, customer documentation, and audit requests
✅ Monitor order progress and proactively communicate updates to customers

What we're looking for:
🔹 Previous customer service or sales support experience within a manufacturing or industrial environment
🔹 Experience working with ERP systems and CRM tools
🔹 Strong communication and customer relationship management skills
🔹 Excellent organizational skills and attention to detail, particularly with order processing and documentation
🔹 Strong analytical skills and the ability to work with forecasts, reporting, and order data
🔹 Proficiency in Microsoft Office Suite
🔹 Ability to multitask, problem-solve, and work independently in a fast-paced environment

This is a great opportunity for someone who enjoys building customer relationships, coordinating complex order processes, and working collaboratively across sales, operations, and finance teams within a global manufacturing environment.

📍 Location: Scarborough
📅 Position: Sr. Customer Service Representative