Specialist Customer Engagement

Description:

Clerical and Customer Service

• Supports students/prospects requesting information about programs/courses, services and academic policies and procedures; determines at which point to refer questions to program or service areas.
• Facilitates registration with prospects through the FCET website.
• Actively engages through designated marketing communications channels and provides real time feedback on marketing communications campaign initiatives and messaging.
• Provides feedback and/or reports to FCET marketing, systems, and academic areas on a variety of issues; for example, requests for classes not presently offered or student confusion with language used on the website.
• Collaborates to ensure administrative/academic confidential information is gathered, sorted, appropriately stored, securely destroyed, and destroy dates recorded.

Supporting the FCET Office

• Supports FCET faculty and staff with needs such as photocopying, retrieving printing, providing class rosters, exam booklets, and explaining processes and procedures.
• Assists FCET staff with work requests, call-outs, interacting with Chairs and Program Coordinators or Managers to ensure all program information is accurate and up-to-date.
• Assists the Office and Service Coordinator by monitoring and recommending the purchase of office supplies and assisting with other office tasks as needed.
• Liaises with the Office and Service Coordinator to augment information provided to other College areas.
• Works with the Office and Service Coordinator to oversee all central office functions in keeping with Health and Safety processes and regulations.