Site Reliability Engineer

Description:

OpenText, a global leader in information management, is seeking a Senior Site Reliability Administrator (Intermediate/Senior Level) to join its dynamic Cloud Application Engineering team. This role is pivotal in ensuring the availability, performance, and stability of OpenText’s cloud-based services while automating repetitive tasks within a high-scale cloud DevOps environment.

As part of OpenText’s mission to drive innovation and digital transformation, this position offers the opportunity to work with cutting-edge cloud infrastructure, microservices, and automation tools, while collaborating with cross-functional teams including Agile developers, sustain teams, and business partners.

Key Responsibilities:

• Develop and implement solutions to enhance operational readiness through logging, monitoring, and metrics.

• Create proactive monitoring and alerting systems to reduce incidents.

• Lead incident resolution processes, including root cause analysis (RCA) and SWAT investigations.

• Collaborate with application owners to design effective risk mitigation and audit remediation strategies.

• Develop and maintain runbooks, patterns, and automation pipelines using tools such as GitOps, Ansible, Rundeck, or Argo CD.

• Support production environments, middleware technologies (Apache, Tomcat, Spring), and Java applications.

• Work with RDBMS and No-SQL databases (Oracle, Postgres, MariaDB, Cassandra).

• Engage in on-call rotation (24/7/365 support) and provide high-level technical troubleshooting.

• Partner with IT, business, and development teams to implement KPIs and enhance system visibility.

Key Skills & Expertise:

• Deep knowledge of Linux systems and scripting languages (shell, Perl, Python, JavaScript).

• Hands-on experience with cloud platforms (Google Cloud, AWS, or Azure).

• Strong understanding of containerization (Docker, Kubernetes, Cloud Foundry).

• Familiarity with microservices, RESTful architecture, and message brokers (Kafka, RabbitMQ).

• Experience with APM tools (New Relic, Dynatrace, AppDynamics) and monitoring solutions (Zabbix, check_mk).

• Knowledge of centralized logging systems (Graylog, Kibana) and API gateways (APIGEE, OAuth 2.0).

• Strong problem-solving, analytical, and organizational skills with the ability to manage multiple tasks.

• Security best practices expertise and ITIL principles knowledge (certification is a plus).

About the Team:
The OpenText Cloud Application Engineering team focuses on improving service performance, stability, and scalability while fostering a collaborative and innovative work environment. This team operates with a strong sense of urgency, customer focus, and data-driven insights to ensure operational excellence.

Diversity & Inclusion:
OpenText is committed to creating an inclusive work environment that respects all backgrounds, identities, and perspectives. Reasonable accommodations are available during the application process.