Servicenow Consultant

Description:

Responsibilities:

• Own and improve ServiceNow asset management and ITAM capabilities
• Set up and optimize Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Maintain and enhance CMDB, catalogs, and models
• Improve workflows and ticketing to increase end‑user value and speed of support
• Enable agentic and automated ServiceNow capabilities to streamline customer support experiences

Qualifications:

• 3–5+ years of relevant experience, with hands-on experience optimizing ServiceNow capabilities
• ServiceNow fundamentals with hands-on ITAM experience
• Experience working with CMDB, asset models, and service catalogs
• Comfortable taking ownership of setup and optimization work
• User-focused mindset with emphasis on practical impact