Description:
The Service Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction.
The Role
- Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
- Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
- Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
- Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
- Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
- Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
- Recognize and act on opportunities to refer to branch specialists.
- Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
- Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.
What We're Looking For
- A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
- Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.
- Front-line customer service or financial services environment.
- Experience in a front-line customer service or financial services environment.
- Strong attention to detail skills working within a fast-paced environment.