Description:
We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies.
This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region.
This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.
What You Will Do
- Partner with Sales and customers to design AI-powered CX strategies and solutions
- Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
- Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
- Deliver compelling demos and presentations tailored to both business and technical stakeholders
- Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
- Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
- Build business cases clearly linked to ROI, operational efficiency, and customer loyalty
- Support RFx processes with strong technical and strategic positioning
- Collaborate with partners to drive innovation and adoption of AI-driven solutions
- Act as a trusted advisor throughout the sales cycle
What We’re Looking For
- Proven experience in pre-sales, solutions consulting, or solution architecture
- Strong understanding of CX, CCaaS, and customer journey orchestration
- Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)
- Solid knowledge of cloud architectures, APIs, and integrations
- Ability to translate technology into business value and strategic impact
- Experience engaging with enterprise clients and C-level stakeholders
- Strong communication, storytelling, and influencing skills
- Fluent English required
- Experience in Argentina and/or Chile markets is highly valued