Description:
This role acts as a senior quality assurance presence within the Operations Team, focused on validating system integrity, data accuracy, and production readiness across critical services. You will work across support, release, and engineering to identify issues, reduce risk, and ensure changes are ready to run in production, while also contributing to quality and process improvements across the ISDL delivery teams.
You will support the transition of new capabilities into operations, confirming they are testable, reliable, and aligned with support expectations. As the platform continues to evolve, this role helps ensure new work is introduced cleanly and is supportable at scale.
The position acts as a key point of contact for the team, providing technical direction and maintaining workflow continuity in the manager's absence.
Specifically, You Will:
- Provide QA leadership across production support, releases, and system changes, ensuring quality, data integrity, and readiness for operations.
- Define practical validation approaches for complex changes, including what needs to be tested, how it will be validated, and what evidence is required for release.
- Review changes at handoff and during release to confirm quality, data accuracy, and support expectations are clearly understood before production.
- Execute and guide validation activities across functional, integration, and data scenarios, with a focus on real-world system behavior and risk.
- Perform SQL-based validation, reconciliation, and data checks across systems to ensure consistency and integrity of results.
- Design and maintain reusable automation where it adds value, supporting regression coverage and release confidence.
- Work with DevOps and Infrastructure to ensure test environments, data, and access are in place and aligned to release needs.
- Lead defect triage by working with developers and support teams to investigate issues, confirm fixes, and close gaps.
- Provide direction to QA team members, supporting consistency in approach, quality of output, and readiness for production scenarios.
Position Requirements:
- Proven ability to lead quality and validation activities for production releases, including release readiness, issue identification, and supporting stable system outcomes.
- 7+ years of QA experience in complex enterprise environments, including production-facing validation, release support, data validation, and leading quality activities across teams.
- Strong SQL capability, including validating data across systems such as DB2, Oracle, PostgreSQL, or similar.
- Experience validating complex system changes, including data migration, integration, and reconciliation scenarios.
- Hands-on involvement in release validation through CI/CD pipelines (e.g., GitLab, Jenkins, or similar), including test execution, evidence review, and issue follow-up tied to production readiness.
- Ability to design and apply automation using tools such as Selenium, Karate, JUnit, Cucumber, or similar where it improves release confidence and reduces repeat validation effort.
- Strong understanding of how systems behave in production, with the ability to identify risks, gaps, and issues before release.
- Proven ability to lead defect triage, coordinate across teams, and drive resolution of complex issues.