Description:
The Senior Infrastructure Analyst contributes to the delivery of infrastructure operations by addressing system performance, supporting incident and problem resolution, and participating in infrastructure initiatives such as system upgrades, migrations, and cloud adoption efforts. The role also supports compliance obligations, operational risk management, and technology lifecycle planning through adherence to established processes and documentation standards.
Working collaboratively with internal teams and external vendors, the Senior Infrastructure Analyst helps maintain a resilient and scalable technology environment while supporting continuous improvement and service optimization. This position reports to the Manager, IT Operations. Interesting? Here’s a little more…
As the Senior Infrastructure Analyst you will:
- Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components.
- Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups.
- Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident.
- Participate in disaster recovery testing and business continuity planning exercises.
- Collaborate with infrastructure architects and vendors to implement and refine system configurations, ensuring scalability and reliability. Also, support project execution and new technology adoption.
- Respond and resolve incidents, outages, and performance issues in alignment with defined SLAs and ITSM practices.
- Deploy and manage virtual machines, backup systems, storage platforms, and enterprise applications.
- Support firewalls, VPNs, switches, and routers; ensure network uptime and performance.
- Collaborate with cybersecurity teams to ensure infrastructure security policies are enforced.
- Implement and monitor endpoint protection, encryption, and access controls.
- Support patch management, vulnerability remediation, and system hardening initiatives.
- Maintain detailed technical documentation (diagrams, inventory, SOPs).
- Contribute to infrastructure automation using scripting and Infrastructure-as-Code practices.
- Ensure compliance with internal policies, SOX audit reviews and regulatory requirements
- Assist with infrastructure-related projects such as migrations, hardware refreshes, and cloud transitions.
- Monitor system performance and capacity trends; recommend proactive improvements.
- Perform other duties as assigned
- chain data under the guidance of our cybersecurity team.
You would be the best fit for this role if you have…
- Degree in Information Technology, Computer Science and/or equivalent work experience.
- 5+ years of experience in IT Infrastructure, with a strong focus on server, data centre and cloud support.
- Proficiency in managing and troubleshooting Windows server environments.
- Strong knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations.
- 5+ years of experience with Virtualization technologies (Hyper V, Nutanix or VMware). Nutanix preferred
- 5+ years of experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.
- 5+ years of experience with storage solutions (NetApp, Pure Storage). NetApp preferred
- 5+ years of experience with IAM, IDP, IaaS, PaaS and SaaS Solutions.
- 5+ years of experience with scripting or automation tools (PowerShell, Python etc.).
- Experience with Enterprise backup solutions (Commvault, Rubrik, Veeam etc.)
- Experience with Microsoft 365 infrastructure, Entra ID (Azure AD), or similar identity platforms is an asset.
- Experience supporting infrastructure in regulated environments is considered an asset.
- Familiarity with documentation standards and audit readiness practices