Description:
As an Adventure Centre Associate, you will ensure guests feel welcomed, valued, and inspired to explore. Act as a brand ambassador who elevates every interaction through genuine engagement and anticipatory service.
What you will be doing:
Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Deliver intuitive, refined, and personalized service consistent with Forbes-level standards
- Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment
- Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours
- Maintain cleanliness and presentation of the adventure center, retail store (Embark) and the winter activities center (seasonal), following daily checklists
- Ensure clear and detailed information bout Jasper, the destination, all available activities are shared with guests and visitors.
- Assist with resort activities and special events as required
- Familiarize guests and colleagues with Recreation facilities and programming
- Conduct guided tours and assist with group requests.
- Process transactions efficiently
- Adhere to hotel vehicle handling and safety policies when operating hotel or guest vehicles
- Act as first responder for any incidents and accidents while on duty
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Other duties as assigned
Qualifications
Your experience and skills include:
- Experience with outdoor activities such as kayaking, canoeing, biking, and hiking required
- Retail experience considered required
- Comprehensive background check required
- Current First Aid and CPR certification required
- Pleasure Craft Operator Card required
- Pro Serve certification required
- Strong sales abilities is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively within a team with minimal supervision
- Guest-focused mindset, remaining calm and courteous at all times