Senior HR Systems Manager

Description:

If you are a customer-focused leader with a strong technical background, this is an opportunity for you to be responsible for the overall vision and day-to-day management of HR systems.

What you’ll do:

• Responsible for the overall vision and management of our People & Culture Business Unit’s technology landscape and management of HR systems (Oracle, UKG Dimensions, Advanced Scheduling, Infor, ADP).
• Lead a team of Systems Specialists who understand functional requirements and perform functional configuration within the HR systems and provide front-line customer support to system users.
• Ensure a high standard of customer support is provided by evolving the team’s Service Level Agreements (SLAs) based on customer feedback, handling of escalated inquiries, monitoring performance, and coaching the team.
• Collaborate with FCL’s Innovation Business Unit Senior Managers and Directors for business capability planning and supporting architecture.
• Responsible for master data management and governance of HR data which includes the design and management of security profiles, ensuring that end users have the proper access to data.
• Continually employ a continuous improvement mindset, with a focus on evolving the HR system reporting and analytics capabilities to supply relevant data. This supports decision-making to ensure the needs of the business are met.
• Provide strategic direction and guidance while demonstrating specialization in the field of information technology. Have an in-depth understanding of the Co-operative Retailing System (CRS) HR technologies and integrations within the HR system, as well as those connected to the HR system.
• Engage with project teams to make major decisions such as vendor/software selections, releases/upgrades and implementation strategies.
• Interact with stakeholders from all levels across the Cooperative Retailing System (CRS) (i.e. GMs/CEOs, HR leaders, IT professionals) and at times is required to act as a liaison between stakeholders.

Who you’ll work with :

You will work closely with the Inquiry and Operating Services team, and will report into the Director, HR Inquiry & Operating Services. This team strives to cultivate a culture of collaboration, innovation, and support.

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management and business development.