Description:
Job Description
What you’ll do:
- The Senior Consultant is responsible for providing strategic and operational consulting services to Acumatica customers following their go-live phase.
- This role serves as a trusted advisor to long-term customers, helping them maximize their Acumatica investments through continuous business process optimization, adoption guidance, technical consultation, and relationship management.
- The ideal candidate combines strong functional ERP expertise with the ability to discuss technical architecture, integration, reporting, and system enhancements.
Roles and Responsibilities:
- Serve as a trusted advisor for assigned ERP customers post go-live
- Act as a customer’s advocate within the organization to ensure successful outcomes that drive customer satisfaction.
- Conduct regular business reviews to under customer objectives and upcoming initiatives
- Providing continuous functional and business process consulting to help customers improve their Acumatica usage.
- Assess current processes and recommend best practices to help improve efficiency
- Provide insights into customers into existing and upcoming new features in the new Acumatica versions.
- Discuss and advise on the system architecture, integrations, reporting, workflows and customization strategies
- Guidance on Upgrade
- Proactive performance management of customer’s environment
- Partner with support, engineering, services and ISV teams to address customer needs
- Communicate customer feedback to the product teams to influence future product enhancements
- Support Customer Success teams in helping to identify upselling license opportunities
Qualifications
What you need to succeed:
- You have a bachelor’s degree in computer science, Information Technology, Business Technology, Commerce or a related field of study.
- You have basic accounting understanding; Draw T-accounts for analytical uses, know basic accounting concepts – ledgers, sub-ledgers, debits and credits.
- You have installation and configuration experience with various Business Application Software (Mid-Market ERP). Software presentation and demonstration experience. ERP System Financial and ad-hoc report writing a plus. Microsoft Office applications and presentation tools. Experience with Microsoft SQL Server; SQL Server relational database concepts including database schemas and the ability to understand a relational database design.
- You are organized and analytical, and able to eliminate implementation obstacles through creative and adaptive approaches.
- You have strong presentation skills, can communicate professionally, and can Write reports, business correspondence, professional emails and procedure manuals.
- You can read, analyze, and interpret general business and technical information.
- You have 5+ years’ ERP software implementation experience in construction, including business consulting, project management, project definition, estimating, proposal writing, and engagement planning. Experience in distribution, field services, supply chain, financials and/or Inventory ERP implementation is a plus.
- You are self-motivated with a proven track record in business software sales and knowledge of technology.
- You are comfortable in the dynamic atmosphere of technical organization with a rapidly expanding customer base.