Description:
The Senior Consultant is responsible for providing strategic and operational consulting services to Acumatica customers following their go-live phase.This role serves as a trusted advisor to long-term customers, helping them maximize their Acumatica investments through continuous business process optimization, adoption guidance, technical consultation, and relationship management.The ideal candidate combines strong functional ERP expertise with the ability to discuss technical architecture, integration, reporting, and system enhancements.
Roles and Responsibilities:
- Serve as a trusted advisor for assigned ERP customers post go-live
- Act as a customer’s advocate within the organization to ensure successful outcomes that drive customer satisfaction.
- Conduct regular business reviews to under customer objectives and upcoming initiatives
- Providing continuous functional and business process consulting to help customers improve their Acumatica usage.
- Assess current processes and recommend best practices to help improve efficiency
- Provide insights into customers into existing and upcoming new features in the new Acumatica versions.
- Discuss and advise on the system architecture, integrations, reporting, workflows and customization strategies
- Guidance on Upgrade
- Proactive performance management of customer’s environment
- Partner with support, engineering, services and ISV teams to address customer needs
- Communicate customer feedback to the product teams to influence future product enhancements
- Support Customer Success teams in helping to identify upselling license opportunities
Qualifications
What you need to succeed:
- You have a bachelor’s degree in computer science, Information Technology, Business Technology, Commerce or a related field of study.
- You have basic accounting understanding; Draw T-accounts for analytical uses, know basic accounting concepts – ledgers, sub-ledgers, debits and credits.
- You have installation and configuration experience with various Business Application Software (Mid-Market ERP). Software presentation and demonstration experience. ERP System Financial and ad-hoc report writing a plus. Microsoft Office applications and presentation tools. Experience with Microsoft SQL Server; SQL Server relational database concepts including database schemas and the ability to understand a relational database design.
- You are organized and analytical, and able to eliminate implementation obstacles through creative and adaptive approaches.
- You have strong presentation skills, can communicate professionally, and can Write reports, business correspondence, professional emails and procedure manuals.
- You can read, analyze, and interpret general business and technical information.
- You have 5+ years’ ERP software implementation experience in construction, including business consulting, project management, project definition, estimating, proposal writing, and engagement planning. Experience in distribution, field services, supply chain, financials and/or Inventory ERP implementation is a plus.
- You are self-motivated with a proven track record in business software sales and knowledge of technology.
- You are comfortable in the dynamic atmosphere of technical organization with a rapidly expanding customer base.