Senior Analyst

Description:

CBC/Radio-Canada is seeking a skilled and experienced Senior Analyst, End-User Technology to join their Technology & Infrastructure (T&I) team. This team is at the forefront of modernizing the public broadcaster's infrastructure, enabling a transformation into a next-generation digital media company. This permanent, full-time hybrid role offers the opportunity to work in a dynamic, problem-solving environment where you will be instrumental in managing end-user technologies and participating in strategic digital workspace transformation efforts.

The successful candidate will report to the Senior Manager of the Center of Expertise and work closely with a team of professionals managing the organization's workstations and mobile device ecosystems. The role requires a strategic thinker capable of enhancing end-user technology management solutions while applying best practices to support evolving cloud-based environments.

Key Responsibilities:

• Manage and optimize performance of SCCM/Intune-based deployment and update management systems

• Support operations and lifecycle management of end-user technology systems

• Administer endpoint services such as print management, remote assistance, and softphone tools

• Monitor and maintain endpoint detection and response (EDR) solutions

• Ensure secure, stable operation of user technology infrastructure

• Analyze corporate IT initiatives and recommend strategic improvements

• Develop and enforce IT standards for user technology systems

• Contribute to the evolution of technology and system reliability

• Collaborate with T&I colleagues to refine departmental workflows

What You Bring:

• University degree or college diploma in computer science or equivalent

• At least 5 years of related experience

• Strong technical expertise with PC, Mac, and mobile operating systems

• Enterprise-level device management experience (SCCM, Intune, JamF)

• Proficiency in scripting languages (PowerShell, Bash, Google Apps Script)

• Working knowledge of EDR platforms (Crowdstrike, Sentinel, Defender)

• Familiarity with DaaS/cloud solutions (AVD, W365, AWS, Google)

• Understanding of remote support and print management technologies

• Excellent communication, interpersonal, and customer service skills

• Ability to work under pressure with high-demand workloads

Additional Notes:

• Candidates may be subject to skills and knowledge testing

• A mandatory criminal record check is required

• CBC/Radio-Canada values diversity, inclusion, and equal opportunity

• Accommodations are available upon request during the hiring process