Security Guard

Description:

• Respond to emergency situations, medical, criminal, hazards, etc.
• Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details.
• Provide CPR and First Aid as necessary
• Enforce the Centre’s Rules & Regulations and the Trespass to Property Act.
• Assist with Crowd Control.
• Perform access control, Mall lock downs and open ups
• Maintain a detailed memo book and prepare incident reports on all matters dealt with
• Man the Console in Office lobbies after hours or when a Concierge is not available
• Relieve other guards when required (meal breaks, etc.)
• To be helpful, courteous and pleasant to tenants, patrons, and co-workers alike
• Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner.
• Assist other guards by providing backup support and any other assistance when required.
• Assist Police and emergency personnel (Fire Department and Ambulance Service) when required.
• Assist Management with general matters, etc.
• Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan.
• Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures.
• Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s)
• Conduct level and zone patrols to achieve high visibility and proactive security patrols
• Perform patrols of the entire Toronto Eaton Centre complex.
• Complete Guard tour patrol as assigned.